We are committed to safeguarding the privacy of our customers and service users.

This policy applies where we are processing of your personal data. By using our website and and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

By using the privacy controls on our registration documents, you can specify whether you would like to receive direct marketing communication and limit the collection, sharing and publication of your personal data.

This document was created using a template from Docular.

The personal data that we collect

In this section we have set out the general categories of personal data that we process.

We may process data enabling us to get in touch with you for example your name, email address, postal address and social media identifiers.

We may process information that you provide us with when registering with our services (e.g. as part of the application or registration process).

We may process details of items or services that you have purchased.

We may process any information that you send to us or that we send to you ‘communication data’ from contact forms on our website.

We may process usage data, this may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

Using and process your personal data

In this we have set out the purposes for which we may process personal data and the legal bases of the processing.

The operation of our website and business

To supply services and goods that you have purchased either through our website or directly as agreed with you.
To send you non-marketing communications

Send you information as part of a newsletter or interest expressed in any of our goods or services (you can ‘opt out’ at any time)

Deal with any enquiries or complaints that may be made by you

We may process data for the purpose of research and analysis

We may process your personal data (record keeping) for the purpose of maintaining our databases, including back up copies.

We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity.

We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely[the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

Providing your personal data to others

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

We may however have to disclose your personal information when required to do so by law.

Retaining and deleting personal data

This Section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes (usually one year after our last contact for Doula Work or one year after completion of any education or training programme or 5 years after last contact, whichever is sooner).

We will retain your personal data as follows:

Personal data, including registration documentation, notes will be retained for a maximum period of 5 years following the date of the most recent contact between you and us.

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights:

In this Section, we have listed the rights that you have under data protection law.

Your principal rights under data protection law are:

(a) the right to access – you can ask for copies of your personal data;

(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c) the right to erasure – you can ask us to erase your personal data;

(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;

(e) the right to object to processing – you can object to the processing of your personal data;

(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting the European Data Protection Board or Information Commissioner’s Office.

You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.


We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

Our details

This website is owned and operated by Sally Parkin.

Our principal place of business is at Lyndene, Bent Lane, Sutton in Craven, BD20 7QL.

You can contact us by email, using